Refund & Cancellation Policy

1. General Overview

At Sofynex Global, we commit dedicated design resources, engineering time, and cloud infrastructure planning immediately upon project initiation. Therefore, our refund policy strictly reflects the non-recoverable nature of developer effort and resources.

3. Cancellations Prior to Work Start

A full refund (minus any third-party payment gateway transaction fees) is only applicable if a formal cancellation request is received in writing within 12 hours of payment AND prior to the assignment of technical resources or project kickoff.

4. Non-Refundable Expenses

The following setup costs are 100% non-refundable at all times:

• Domain name registration, SSL certification, and transfer fees.
• Cloud servers (AWS/Vercel/DigitalOcean) or VPS hosting purchases.
• Third-party API keys, paid software licenses, or premium plugins acquired for your project.
• Monthly website maintenance and digital marketing retainers once the active period begins.

5. Post-Delivery & Launch Commitment

Once a project is delivered or deployed to the live server, no refunds are granted. However, to guarantee client satisfaction, we provide a standard 30-day post-launch support window to resolve any technical bugs or issues related to the agreed project scope.